Perth's City of Bayswater has dramatically improved its local government services, thanks to an easy-to-use browser-based spatial viewer called CitySpatial.
The City of Bayswater, located north of Perth and with a population of roughly 56,000 inhabitants, has implemented a new spatial viewer called 'CitySpatial', delivering access to multiple corporate databases for all council staff via a browser-based Web interface.
Rod Woodford has managed Bayswater's Geographic Services department for over 10 years, and says that the new system offers combined access to the council's property, customer service, infrastructure assets, and approval systems into one interface, "enabling staff to provide a more seamless level of service".
Woodford says that Bayswater staff can now access and retrieve council documents and handle customer enquiries more efficiently than ever before, greatly reducing council input/output times.
"Land Certificate request forms have gone from 14 days to a one day turnaround." [...more]